Test Events at the New Stadium

Purchasing TicketsWhere are my tickets | Match-day Information

Further to the announcement of Test Events Season Ticket holders and One Hotspur Members were invited to purchase tickets for the upcoming test events (note: tickets are strictly non-transferrable):

  • Test Event match one: Sunday 24 March, Tottenham Hotspur v Southampton Under-18 Premier League, kick-off 3pm 
  • Test Event match two: Saturday 30 March, Tottenham Hotspur Legends match, kick-off 5.30pm 

Your tickets will automatically be loaded onto your Stadium Access Card/ Season Ticket / membership card:

If you do not have your Stadium Access Card, you can access your tickets from account history under My Account.

Match-day Fan Information

We will be contacting ticket holders prior to each event to give them information about Getting Here and important entry information (such as reminders of key information such as our Bag Policy, bring a Cashless payment).  

Our new Fan Guide will answer most of your questions - it takes you through the entire fan journey on a matchday – from your ticket, to planning your day, to everything you will find within our new home and where to find it:

There are plenty of reasons to arrive early and stay late. For each match, we'll update this article: Matchday information for fans.

Latest News: What's On

We'll keep you right up to date with the latest travel updates, we'll keep this article up to date: Important travel info

Latest News: Travel Info

 

 

Purchasing and Cancelling your ticket

How do I purchase

You will not automatically be charged if your application is successful. You'll need to log into your account and confirm payment.

  1. Log in to your online account 
    Problems logging in? See Forgot password / CRN
  2. Enter your payment details, Please note: the payment card submitted will not be automatically charged.
  3. Your ticket will automatically be loaded into your Stadium Access Card.

 

 

I was successful in my application – are you going to automatically charge the payment card submitted and send me a ticket?

No – you won’t be automatically charged. You’ll still need to log in online and secure a ticket during these on sale times to ensure maximum attendance and reach our required targets

 

Cancel your ticket

You can apply for a refund by completing a Ticket Refund Request form by no later than seven days before the event.  

Error messages: Having trouble signing in or purchasing tickets

Need help logging in: See Password reset help and Troubleshooting tips
My Network Privileges: Check you have the correct privileges to purchase tickets on behalf of someone else in your My Network 
 
Why am I receiving an error message when I try to apply? 

If you’re receiving an error message when you attempt to submit your application, please follow the below steps: 

  1. Check that you’re successfully signed in using our new log in system - you know as your name & CRN will appear in the top right hand corner of your screen;
  2. Check with the other supporters in your network that they have not submitted an application on your behalf;
  3. Check with the other supporters that you are attempting to include in your application that they have not submitted any other application;
  4. Check that all supporters that you are including in your application have a 2018/19 general admission season ticket.

Will you charge me booking fees for these tickets?

No booking fees will apply to tickets for these events.

 

I was successful but I missed the sales window to purchase a ticket – am I still guaranteed the chance to come to the game(s)?

We won’t be able to guarantee your ticket if you don’t buy during the advertised sales window.

We need to ensure that that we hit our target attendance so we will offer your place to someone who was initially unsuccessful.

 

If I’m successful and I buy a ticket, will it be loaded to my stadium access card?

Yes. Access to Test events will be loaded on to your Stadium Access card for the new stadium.

 

I was successful in my application and bought a ticket but I now can’t attend – can I give my ticket to someone else that I know?

Tickets will be strictly non-transferable under any circumstances. All attendees are advised that checks will be in place at various points on the matchday to ensure that this is adhered to.

Should any season ticket holder be found to pass on their ticket, they will be subject to disciplinary action.

 

I was successful in my application and bought a ticket but I now can’t attend – can I resell my ticket?

Tickets will be strictly non-transferable under any circumstances. Tickets for these events remain subject to the 2018/19 Ticket & Membership terms and conditions which prohibit the unauthorised resale of tickets.

Should any season ticket holder be found to have sold their ticket (regardless of whether or not this is at or above face value), they will be subject to disciplinary action.

 

I was successful in my application and bought a ticket but I now can’t attend – can I get a refund?

You can apply for a refund by completing a Ticket Refund Request form by no later than seven days before the event.

 

If I’m unsuccessful, what happens next?

If you’re initially unsuccessful in your application, you’ll be automatically on a waiting list to be offered a ticket in the future. Tickets will again be provided by a random ballot to those who initially applied.

 

I missed the application deadline – can I still be added to the waiting list?

Unfortunately, we won’t be able to accept any late applications or add supporters who missed the deadline the chance to secure a ticket for these events.

 

I’m a One Hotspur member – can I apply to attend?

If there is still availability once season ticket holders have had the chance to secure tickets, we will open applications to One Hotspur members. We’ll make an announcement on this at a later date, if that’s the case.

 

I’m a One Hotspur member – can I use a ticket that has been secured by a season ticket holder?

Tickets will be strictly non-transferable under any circumstances.

Any member who attempts to use a ticket that was initially secured by a season ticket holder will be seen to also have breached the terms & conditions of their membership and will be subject to disciplinary action.

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