What is the Disability Access Scheme?
This is a scheme that will assist our supporters with a disability or impairment and have access requirements. The new stadium contains dedicated accessible seating and wheelchair bays. These seats are for the exclusive use of supporters who have registered on the Club’s Access Scheme.
How do I purchase an accessible seat after I've been approved for the Access Scheme?
Once tickets are on-sale you can purchase tickets during the relevant sales window (ie if tickets are only available for One Hotspur + members, you must be registered on the Disability Access scheme and be a One Hotspur + member) - subject to availability.
Note: Acess scheme tickets cannot be purchased online, please call us on 020 8365 5161 (from overseas +4420 8365 5161).
See on sale dates here: On-sale dates
How can I register on the Club’s Access Scheme?
All supporters wishing to register on the scheme should complete a copy of the Club’s access requirement form below.
The completed form should be sent to the Access team either by e-mail (email@example.com) or by post via the following address:
The Access Team
782 High Road
Tottenham N17 0BX
The Access team will confirm receipt of the completed form. Please note: At this exceptionally busy time, it may take up to six weeks to process.
I require a personal assistant or carer to accompany me to games. Is this possible?
When registering on the Access Scheme, supporters are encouraged to provide supporting evidence (please see the form for further details). Subject to review and assessment, we can look to provide a complimentary personal assistant ticket when you make your booking.
How long does it take to process my Disability Access Scheme Application?
Typically it takes a couple of weeks, however due to overwhelming demand, the current wait time could be up to 6 weeks. Once you submit your application you'll receive a confirmation email, we will reply once we've had a chance to review your application. Thank you in advance for your patience.
I am an existing Disability Access Scheme Member, how long does it take to register my Blue Badge?
We are prioritising members who have tickets for upcoming matches. Once you receive confirmation that we have received your request we will be in touch. Once processed, you'll receive the notifications that the Pre-Booked parking window is open and you'll be able to book a car parking space (subject to availability). Thank you in advance for your patience.
I need to use a lift as I struggle with stairs, how do I join the Life Scheme?
Season Ticket holders can send supporting medical evidence to the Access Team who will review and give you further information about how the Lift Scheme works.
Members and non-members would need to register on the Disability Access Scheme (see application forms below).
My friend/ family member is coming to a match with me and is a Blue Badge holder, where can we park?
Please see parking information for Blue Badge holders here: Access parking and transport
Contact the Access Team
The dedicated Access Team are available Monday to Friday 9.30am to 5pm:
- Email: firstname.lastname@example.org
- Call: 020 8365 5161 (from overseas +4420 8365 5161)
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