One Hotspur 2018/2019 FAQ's

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I was a Lilywhite Member this season, which membership type should I renew onto?

Lilywhite membership is being re-named to One Hotspur.

 

I was a Bronze Member this season, which membership type should I renew onto?

Bronze becomes One Hotspur+ - all the benefits of One Hotspur, plus additional ticketing benefits of extra ticketing priority window above One Hotspur Members and a position on the Season Ticket Waiting List.

 

I was a Lilywhite Member this season but now I want to go on the season ticket waiting list and gain access to additional ticketing benefits – which membership should I renew onto and how should I do this?

You can upgrade your membership to One Hotspur + to be allocated a season ticket waiting list position and gain access to additional ticket priority.
To upgrade your membership, please call 0330 333 2018.

 

I have a disability, is there a separate membership program?

This process has not changed for next season, therefore renew as you have done in previous seasons. For all disability access related enquiries and if you wish to upgrade your membership please contact the Access Team on 0208 3655161 or email access@tottenhamhotspur.com.


 

What are Ticketing points?

Loyalty points are being re-named Ticketing points. Just the name is changing – all other aspects of the scheme remain the same. We are changing the name as the points are used for ticketing purposes - to allocate tickets to over-subscribed matches.

 

Will I retain my Ticketing (Loyalty) points?

Yes, once you renew by 31 May 2018 you will retain the Ticketing (Loyalty) points you have accrued.


How does the Ticketing point system work? How do I earn points?

Ticketing points are earned when you purchase tickets to any Tottenham Hotspur First Team fixture in the Premier League, Domestic Cup or European Cup competitions.

You also earn points simply for purchasing or renewing your membership each year.

These points are added automatically when you purchase.

Renewing members who paid by credit or debit card for their 2017/18 membership can also earn an additional 5 ticketing points if you switch to direct debit before 31 May 2018.

The ticketing point system works in five year cycles with points active on your account from the past four full seasons and any part season thereof. This means points will be active on your account from 2014/15 season to date.

This rolling system allows us to recognise supporters that continue to regularly attend matches.

A Ticketing point table can be found on our website: tottenhamhotspur.com/we-are-one/

 

Will I retain my position on the Season Ticket Waiting List?

All current Bronze Members have a position on the Season Ticket Waiting List. Once you renew by 31 May 2018 you will retain your Season Ticket Waiting list position.

 

How long is the Season Ticket Waiting List?

We currently have over 60,000 members on the Season Ticket Waiting List.
Members who held a Bronze membership in 2017/18 can view their current waiting list position by signing in to eTicketing.co.uk/tottenhamhotspur

Following this year’s renewal deadline of 31 May, the Season Ticket Waiting list will be reordered. Any member who has not renewed onto One Hotspur + buy this time will lose their position on the waiting list, including those who direct debit payment failed.

 

Why is there no longer a Direct Debit discount?

Changes in UK legislation in January this year means that we must charge the same for all payment methods however if you renew by Direct Debit you will receive an additional 5 Ticketing/Loyalty points. Also, Direct Debit customers will be automatically renewed next season, avoiding the risk of missing the renewal deadline and losing Ticketing (Loyalty) points and Season Ticket Waiting List position.

 

This season, I paid my membership by Direct Debit. Do I need to do anything to renew?

No, there’s no need to do anything to renew. We will automatically renew your membership and set up a direct debit collection for 15 or 16 May 2018.
You will receive an email 10 days before advising you of the amount and payment date.

However, we do recommend that check with your bank that your direct debit details are up to date and that the direct debit is active. Should your Direct Debit details be incorrect or inactive, we will be unable to renew your membership and you may lose your Ticketing (Loyalty) points and your position on the Season Ticket Waiting List (where relevant).

 

Can I cancel my Direct Debit?

Yes, if you don’t wish to renew this season you should cancel your Direct Debit by contacting your bank.

 

Can I change the bank details for my Direct Debit?

Yes, if you want to change your bank details, please call a member of our team on 0330 333 2018 before 8pm, Monday 30 April 2018.

 

My Direct Debit has failed but I can’t make payment online and I’m worried that I will lose my membership benefits – what can I do?

Generally, you will find out that your Direct Debit payment has not gone through successfully before we receive any payment reports from the bank.

Until the payment reports are received, your membership will show as renewed.

Should there be any issues with your Direct Debit payment, we will contact you after 21 May 2018.

You will then have the opportunity to make alternative payment and renew your membership before 31 May deadline.

 

This season, I paid my membership by card. Do I need to do anything to renew?

Yes, you must log on to e-ticketing using your Client reference number and complete your renewal online. Don’t forget: you can also earn an additional 5 ticketing points if you switch to direct debit before 31 May 2018.

If you experience any issues, please call 0330 333 2018

 

Can I upgrade or downgrade membership for the forthcoming season?

Yes, you can choose a different membership type this season to best suit your needs. If you wish to upgrade or downgrade, please call 0330 333 2018 where a member of our team will be able to assist.

 

How much will membership cost this season?

 

One Hotspur

One Hotspur+

Senior

£20

£25

Adult

£43

£48

Junior

£20

£25

 

I want to join membership for the first time, when can I sign up?

One Hotspur membership opens up to new members from June 2018

 

When will I receive my Gift pack?

Gift packs will be sent out in July. Please ensure the address details we hold for you are up to date. You can check and update your details by logging into My Account at  https://www.eticketing.co.uk/tottenhamhotspur

 

When will I receive my membership card?

Membership cards which will be included in the Member Gift Pack. You can check and update your details by logging into My Account at  https://www.eticketing.co.uk/tottenhamhotspur

 

I’m a One Hotspur Bronze Member. Will I be offered a Season Ticket?

Only Members who renew onto One Hotspur + by 31 May 2018 will be considered for a Season Ticket. Any Season Tickets that may become available will be offered to One Hotspur+ members based on their Season Ticket Waiting List position. 

 

What happens if I don’t renew by 31 May 2018?

If you don’t renew by 31 May 2018 you will lose your Ticketing (Loyalty) points and your position on Season Ticket Waiting List (where relevant).

 

At what age will I qualify for Senior membership pricing?

Anyone aged 65 or over on 16 August 2018 will get the Senior concessionary pricing - £20 for One Hotspur, £25 for One Hotspur+

 

At what age will I qualify for Junior membership pricing?

Anyone aged 17 and under on 16 August 2018 will get the Junior concessionary pricing - £20 for One Hotspur, £25 for One Hotspur+

 

How much does an upgrade to One Hotspur+ cost?

For just £5 per year, you can upgrade One Hotspur+ and enjoy additional priority on ticket access over One Hotspur members and a position on the Season Ticket Waiting List.

To upgrade, call 0330 333 2018.

 

I was a Dribbler, Kicker, Striker or Young Adult this season, which membership type will I become this season?

Dribbler, Kicker, Striker and Young Adult tiers will be removed this season and all members age 17 or under on 16 August 2018 will become One Hotspur or One Hotspur+ members with Junior concessionary pricing - £20 for One Hotspur, £25 for One Hotspur+. 

 

What’s in this Season’s Member Gift Pack?

There are 4 different Gift Packs depending on age. Click here for more details

 

What discount will Members get in Spurs shop this season?

Members will get 10% off everything in Spurs match day shops on selected matchdays. We will notify you by email on details of which match days the member discounts will be available. To receive these emails, please ensure we have an up-to-date email address for you and that you have opted in to receive marketing emails from us.

 

Do I need membership to buy a match ticket?

No but having membership provides a greater chance to access match tickets for our New Stadium.

 

How many tickets can I purchase with my Membership?

Members can purchase one ticket per membership during a Members Sale window. If tickets reach Guest Sale you can purchase one additional ticket, subject to availability.

During Members Sale, you can add multiple tickets to your basket to enable you to purchase alongside other members.

Once these tickets are added to the basket, you will be asked to ‘reassign’ the rest of the tickets to other members via their client reference numbers

 

What is Ticket Exchange and how do I access it?

Ticket Exchange is the Club’s secondary ticketing platform where Season Ticket Holders, unable to attend a match, can sell their ticket. Only Members can purchase tickets on Ticket Exchange.

 

I’m currently a Wembley Pass Holder, what happens next season?

Wembley Passes will expire at the end of this season. Current Wembley Pass holders should renew their One Hotspur membership by 31 May and in doing so will retain their Ticketing (Loyalty) points and their position on the Season Ticket Waiting List.
If you are on Direct Debit, you will be automatically renewed.

 

Will the new Young Adult concessionary pricing for 18-21 year olds purchasing Season Tickets be replicated within membership?

No, 18-21 year olds will pay Adult membership pricing. Concessionary membership pricing is only available to under 18 or over 65 year olds

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