Ticketing (Loyalty) Points

Season ticket holders and One Hotspur members accrue ticketing (previously loyalty) points in different ways. Please note that Season Ticket holders will always obtain ticket priority over One Hotspur members. 

 

Season Ticket holders

Season Ticket holders will accrue ticketing points for renewing your season ticket and purchasing any additional tickets using your client reference number.

 

Renewing your One Hotspur season ticket:

Platinum Season Ticket: 50

Gold Season Ticket: 35

Silver Season Ticket: 25

 

Purchasing a ticket using your client reference number:

Season Ticket holders will receive ticketing points for purchasing a ticket to any first team home or away match that is outside of the Season Ticket package. The ticket must be purchased using your Season Ticket client reference number.

 

 

One Hotspur and One Hotspur+ Members

One Hotspur members will accrue ticketing points for renewing your membership and purchasing any additional tickets using your client reference number.

 

Renewing your One Hotspur membership:

One Hotspur+ (renewing by Direct Debit): 20

One Hotspur+: 15

Silver Season Ticket: 10

 

Purchasing a ticket using your client reference number:

One Hotspur members will receive ticketing points for purchasing a ticket to any first team home or away match that is outside of the Season Ticket package. The ticket must be purchased using your Season Ticket client reference number.

 

 

How the ticketing points system works:

From the start of the 2012/2013 season, we made some changes to the ticketing point system to ensure that those supporters that continue to regularly attend matches are recognised when we come to allocate tickets for the most popular matches.

As a result of these changes the points total held by One Hotspur Season Ticket holders and Members will consist of the points gained in the previous 4 full seasons, as well as the current campaign.

For example, for the start of the 2018/2019 season the points gained for continuous membership will be totalled for the following seasons:

    • 2014/2015
    • 2015/2016
    • 2016/2017
    • 2017/2018

In addition, this total will be added to by any points gained during the 2018/2019 season. At the end of next season, then any points from the 2014/2015 season will fall away to be replaced by points gained during the 2018/2019 season.

 

 

Why did the system change?

By making the changes to the loyalty points system the Club are looking to show recognition to those supporters who have continued to maintain the most active match attendance records over a number of years.

At the same time, this alteration ensures that supporters who accrued a large number of loyalty points a number of years ago but are no longer able to attend matches as frequently do not maintain an unfair advantage in terms of access to tickets to the most attractive matches.

As a result of these alterations, supporters who were members or Season Ticket holders prior to 2012/2013 will see their loyalty point totals drop. However, this will apply to everyone, and new totals will reflect the continued active support over the last four full seasons.

To aid supporters wishing to apply for away matches, and to assess the potential for their access to tickets, we have published a loyalty points table on the Club website. There are separate tables for Season Ticket holders and Bronze and Lilywhite members showing how many supporters there are in different loyalty point brackets.

To view the loyalty points table please click here.

 

 

Viewing your ticketing points history:

  1. Login to the Ticket & Membership Centre here using your client reference number and password.
  2. Select 'My Account' to the right of the page, displayed alongside your name
  3. Select the 'Loyalty Points' button from the options to the right of the page.
  4. A breakdown of your loyalty points history will be detailed here.

 

 

Loyalty Point Table

To view the Loyalty Point Table, please click here

 

This loyalty point table is to act as a guide for supporters and will be updated monthly. To view your own loyalty points, please log in to your account on the eTicketing portal using your Customer Reference Number.

 

 

 

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