Membership Gift Packs & Stadium Access Cards

One Hotspur Members | Season Ticket Holders | Executive Members | Lost/ Stolen Cards


Delivery of Gift Packs & Stadium Access Cards: Introducing Packtrack

This season we're introducing the ability to track in real time the location of your Gift Pack, which includes your Stadium Access Card. We'll send you an email when your Gift Pack is on its way which will include the Packtrack link, all you will need to do is enter your Client Reference Number (CRN) and you'll be given an instant update. 

Once you've received an email notifying your pack is on it's way, you can track it here:

Track Your Gift Pack

New One Hotspur Members

Please allow up to 4 – 6 weeks from purchasing your membership for your Gift Pack to arrive. Once your pack is in the post we'll send you an email to let you know your Gift Pack is on its way.

Once you have received your email, please use the link included to track the location of your pack. Please ensure the address details we hold for you are up to date. You can check and update your details by logging into My Account on eticketing.

They will include your Stadium Access Card and have been designed to fit through standard letterboxes. 

To see details of what is included in each Gift pack, please see One Hotspur Membership for junior packs, please see One Hotspur Junior gift packs.

Once you've checked the status, if the dispatch date is more than 21 days UK (International, allow up to 6 weeks for delivery), please see below


Season Ticket holders Gift Packs

We are sorry for the delay for our Season Ticket holders receiving their gift pack and would like to apologise to supporters that the process has taken longer than we would have wished.

We had to carefully cross reference and verify each unique seat with Season Ticket holders information. We've completed this process and your gift packs and unique Stadium Access Cards have started being sent out.

If you haven't already, you'll soon receive an email with the tracking link when your Season Ticket Holder pack or Executive Member pack is on its way.

Once you've checked the status, if the dispatch date is more than 21 days UK (International, allow up to 6 weeks for delivery), please see below. If your package isn't showing as dispatched, it hasn't been posted yet. 

Thank you for continued patience and support.

Track Your Gift Pack

Executive Membership packs

Your Executive Membership pack will be posted in due course.



Pack Hasn't Arrived? Dispatch date showing as 21+ days ago? 

1. Check status: If you haven't received notification to let you know your gift pack is on its way / you can't see processed date on Packtrack, your pack has not been processed yet. More information below for new One Hotspur Members, Season Ticket holders, Executive members.

2. Confirm process date: Once you've checked the tracking link, please check the date it was dispatched. If it has been more than 21 days if it is a UK address or for an overseas address more than 6 weeks since your package was sent please contact us so we can investigate. 

    • Send A Message
    • Call our dedicated membership team: 0330 333 2018, they're available: Monday - Friday: 9.30am to 5pm



For more information, please visit 



Stadium Access Cards

Your Gift Pack will include your Stadium Access Card. When you purchase a ticket to a match it will automatically be added to the card. 

Please note - Games played at Wembley:  You'll receive a paper ticket (unless you selected the 'Ticketfast'/e-ticket option at the time of booking) 

Your Stadium Access Card will not gain you entry to Wembley stadium.

Lost / Replacement Stadium Access Cards

If your Stadium Access Card has been lost or stolen you will need to contact the Ticket Office. Please note that there is a £15 fee per replacement Stadium Access Card.

Please call the Ticket Office on 0344 844 0102 (UK) or from overseas on +44 20 7998 1068 selecting option 2. Lines are open from Monday – Friday, 09.30 – 17:00.

Replacement cards can only be collected by the named member and not by a third party. The card will be held for collection at the next home match day you attend and only on production of photographic identification. 

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