Membership Gift Packs & Stadium Access Cards

Delivery of Gift Packs & Stadium Access Cards

Please allow up to 4 – 6 weeks from purchasing your membership for your Gift Pack to arrive. Once your pack is in the post we'll send you an email to let you know your Gift Pack is on its way. Once you have received your email, please use the link included to track the location of your pack. Please ensure the address details we hold for you are up to date. You can check and update your details by logging into My Account on eticketing.

Track Your Gift Pack

They will include your Stadium Access Card and have been designed to fit through standard letterboxes. 

To see details of what is included in each Gift pack, please see One Hotspur Membership for junior packs, please see One Hotspur Junior gift packs.

Season Ticket holders Gift Packs and Executive Membership packs

We are sorry that our Season Ticket holders remain without their gift pack and would like to apologise to supporters that the despatch process has taken longer than we would have wished.

We have been carefully cross referencing and verifying the unique seat and client reference data held on the new Season Ticket with the seats as they are being installed in the stadium. This process is now very close to completion so your gift packs and unique Stadium Access Cards will be with you very shortly.

Thank you for continued patience and support.

You’ll receive an email with the tracking link when your Season Ticket Holder pack or Executive Member pack is on its way.

Please note - Games played at Wembley:  You'll receive a paper ticket (unless you selected the 'Ticketfast'/e-ticket option at the time of booking) 

Your Stadium Access Card will not gain you entry to the stadium.

Introducing Packtrack

This season we're introducing the ability to track in real time the location of your Gift Pack, which includes your Stadium Access Card. We'll send you an email when your Gift Pack is on its way which will include the Packtrack link, all you will need to do is enter your Client Reference Number (CRN) and you'll be given an instant update. 

Track your pack here: Track Your Gift Pack


Stadium Access Cards

Your Gift Pack will include your Stadium Access Card. When you purchase a ticket to a match it will automatically be added to the card. 



For more information, please visit 


Replacement Stadium Access Cards

If your Stadium Access Card has been lost or stolen you will need to contact the Ticket Office on 0344 844 0102 (UK) or from overseas on +44 20 7998 1068 selecting option 2. Lines are open from Monday – Friday, 09.30 – 17:00.

Your new card will be held for collection at the next home match day that you attend.

Please note that there is a £15 fee per replacement Stadium Access Card.

Replacement cards can only be collected by the named member and not by a third party. The card will be held for collection on matchday only and on production of photographic identification. 

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