Season Ticket FAQ's


For the latest update on the stadium and your 2018/19 season ticket, please see: Manchester City & Champions League Group Stage Fixtures Update

Manchester City: 

We have refunded our season ticket holders for this match 1/19th of their new stadium season ticket price and, although this is a Category A game, given the extraordinary circumstances of this late fixture date change to a weekday, we shall be offering season ticket holders the opportunity to purchase tickets for the match at Category B prices, more

I’m a season ticket holder – do I have to book for the matches that will be played at Wembley Stadium?

All season ticket holders will have to book tickets if they wish to attend the games that are being held at Wembley Stadium, connected by EE.

A 1/19th pro rata refund per match has been applied to all season ticket holders accounts.

What about my Ticketing (loyalty) Points for the games played at Wembley Stadium?

All Season Ticket Holders were awarded 30 Ticketing Points upon purchase of a Silver Season Ticket which included points for all 19 Home Premier League games.

Additionally, Season Ticket Holders will receive 1 additional attendance point for games that have or will be played at Wembley Stadium, connected by EE.

As per the 2017/18 season, these points will not be added until after the game has been played and will only be awarded if your ticket is scanned on matchday.

You will continue to earn additional ticketing points for cup matches and away games, determined on a per match basis. Please see the Ticketing News section of the website for recent announcements.

Do I still have to pay booking fees for these games?

For Home Premier League games:

As long as you book during one of the dedicated season ticket sales periods, booking fees will be waived for Gold and Silver Season Ticket Holders

For Home Cup matches:

All season ticket holders will be charged a per ticket booking fee for Home Cup Matches as these games are not included within a season ticket.

As a benefit of joining the Automatic Cup Ticket Scheme, Gold Season Ticket Holders will have their booking fees refunded. This refund will be processed within seven days of purchase.

If, for any fixture, you opt to have ticket sent to you in the post, a delivery fee of £1.00 per booking will apply. There is no delivery cost if you select Print at Home tickets.

What Credit have you put into my account?

Credit for the Fulham, Liverpool, Cardiff City and Manchester City matches have now been applied to your eticketing account balance. You can choose to leave it in your balance for the use against your 2019/20 Season Ticket or alternatively arrange for it to be refunded into your bank account. 

Can I use my credit to purchase tickets? 

Please note, it is not possible to use eticketing credit to purchase tickets.

If you do not wish to use your eticketing credit towards the cost of your 2019/20 Season Ticket, please arrange for this to be refunded into your bank account. 

How do I access my refund?

  1. Sign into your eticketing account using you client reference number and password 
  2. In the top right corner of the screen, click My Account. 
  3. On the drop down menu below Account Management click Account Cashback. 
  4. Enter your bank account details

To ensure that there is no delay in receiving your refund, before submitting, please carefully check all details are accurate for a valid UK bank account.


When will the refund appear in my bank account?

Payments will be processed monthly: Submit by midnight 9th each month, and payment will be processed on the 20th of each month. 

If the payment was rejected for any reason (i.e. you have entered incorrect bank details), you'll see credit reapplied to your account which you can rearrange to be transferred if you wish.  

 Refund request submitted: Payment processed on: 

By 12noon 20 August

24 August

By 12noon 23 August

31 August

By 12noon 3 September

10 September

By 11:59pm 16 September

24 September 

 From 17 September

Payments will be processed monthly:

Submit by midnight 9th each month, and payment will be processed on the 20th of each month.


My payment failed, what do I do? 

Any payments once attempted that fail (ie incorrect bank account details were entered), we'll automatically be returned to the Season Ticket holder as eticketing credit.

Once the eticketing credit has been applied back onto your account, you can then rearrange the refund of this payment into your bank account for processing on the next payment run. 



I don't have a UK bank account, how do I get a refund?

As we'll need to process this manually for your, please call our Ticket office (we're not able to do this via email): 0344 844 0102 (UK) or from overseas on +44 20 7998 1068, selecting option 2. Lines are open from Monday - Friday, 09:30 - 17:00.

My season ticket seat is not reserved at the correct concessionary rate – what should I do?

Please message us if any change age has meant that your concessionary rate is not reflected in your reservation for any game.

What are the cut-off dates to be eligible for a concession season ticket?

  • For our senior citizen priced tickets, supporters will need to 65 years or over on August 16th 2018.
  • For our junior priced tickets, supporters will need to be 17 years or younger on August 16th 2018.
  • For our young adult priced tickets, supporters will need to be 21 years or younger on August 16th2018. 



 How do I know what 1/19th of the cost of my Season Ticket is?

A full breakdown can be found below:


Where is the family area?

The designated Family Area will be in the following blocks: 109, 110, 232, 416, 417, 510, 511 and 512. Supporters can only purchase within these areas if at least one junior is included within the booking.



Are Season Tickets available for the 2018/2019 Season?

All general admission Season Tickets have now sold for the 2018/2019 season. The season ticket waiting list positions will be updated in due course, with any future season tickets offered to One Hotspur + members in waiting list order.  


For all other home game information, please click here





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