FAQ's Season Ticket Renewal (including payment information)

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I am a One Hotspur member and have been offered a season ticket – how can I buy one?

Log in to our dedicated season ticket website here using your client reference number and password.

On the main page, click ‘Buy Now’ and select the seat(s) from the stadium seating plan and ‘Add to Basket’.

If you are selecting seats on behalf of another eligible supporter, you will need to ‘Reassign’ this seat to their client reference number (see video guides below).

Click ‘Proceed to Checkout’. 

Choose between ‘Credit/Debit Card’ and ‘Instalment Plan’ to pay for your season ticket(s).

 

Purchasing a single ticket: 

Purchasing a group ticket:

 

 

      

I would like to pay for my season ticket in instalments – how does this work?


Your 2018/19 season ticket(s) is payable in 10 monthly instalments*.

Our 10-month financing plan is operated by the Club’s Season Ticket financing partner, V12 Finance. If you wish to pay your outstanding balance by this option, your loan will be subject to an arrangement fee (admin fee) of 3.75%.

 

REPRESENTATIVE EXAMPLE:

If one adult season ticket purchased at a cash price and amount of credit of £1052.25 would be repaid by 1 monthly payment of £144.69 (which includes arrangement fee of 3.75% equal to £39.46), followed by 8 monthly payments of £105.23 and a final payment of £105.18.

 

The rate of interest is 0% per annum; the total amount payable is £1,091.71 and the total charge for credit is £39.46. Representative 8.67% APR.

 

*Application fee is only payable should you be accepted to the scheme.

 

Tottenham Hotspur Stadium Limited is registered in England and Wales 10151725. Registered office: Lilywhite House, 792 High Road, Tottenham, London, N17 0BX. Tottenham Hotspur Stadium Limited acts as a credit broker and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Tottenham Hotspur Stadium Limited is authorised and regulated by the Financial Conduct Authority. Our registration number is 774908. Credit provided subject to age and status. 

Finance applications are only available online.

 

What seats do you have left available?

Seats still remain at the vast majority of price points, from £795 through to £1795.

1882 Season Ticket Plus priced at £2200 also remain (details below).

Unfortunately, there are no general admissions seats remaining available in the South Stand or with the lower tier of the North, East or West stands.

View current availability

 

A group of us have been offered season tickets but we would like to pay separately – how can we do this? 

Season tickets can be booked in groups of up to 20 supporters (subject to all being eligible for a season ticket and subject to availability). 

If you wish to secure seats together but make separate payments, please call our season ticket team on 0330 333 2018

 

I’ve already paid for my One Hotspur membership, which I understand is refunded once a season ticket is bought– how do I claim this money back? 

The funds collected for your One Hotspur Membership fee be reimbursed after any 2018/2019 Season Ticket purchase.

Further details on this reimbursement will be communicated in due course.

 

My friend/relative is already a season ticket holder and I would like to sit next to them but there is no space – can they move so that we can sit together? 

Due to limited availability, we are unfortunately unable to offer relocations for season ticket holders who have already purchased for the 2018/19 season.

 

I am a season ticket holder and a junior member in my family has been offered a season ticket. They are unable to sit on their own but there is no availability near my chosen seat – what can I do?

 Junior members aged 13 years or under on 16th August 2018 have been sent specific instructions on the available options for the adult to relocate, if required.

Junior members aged between 14 – 18 years on 16th August 2018 can contact our season ticket team on 0330 333 2018 to discuss available options.

 

Where is the family area?

The designated Family Area will be in the following blocks: 109, 110, 232, 416, 417, 510, 511 and 512. Supporters can only purchase within these areas if at least one junior is included within the booking.

 

The East Stand Season Tickets are the same price as the West Stand, why is this?

The East and West Stands at the old Stadium attracted a historic price differential due to the age and quality of facilities available substantially differing between the stands. The East and West stands at the new Stadium will share the same level of first class facilities and service along with superb views of the pitch.

 

What are the cut-off dates to be eligible for a concession season ticket?

For our senior citizen priced tickets, supporters will need to 65 years or over on August 16th 2018.

For our junior priced tickets, supporters will need to be 17 years or younger on August 16th 2018.

For our young adult priced tickets, supporters will need to be 21 years or younger on August 16th 2018.

 

What is included in my season ticket?

19 Premier League home matches and priority booking on other Tottenham Hotspur home matches.

Season ticket holders also have the exclusive opportunity to use the Ticket Exchange platform and the all-new Ticket Share facility.

 

What is the Ticket Exchange?

Launched ahead of the 2017/18 season, our Ticket Exchange allows season ticket holders the opportunity to list their seat for sale if they are unable to attend a fixture.

The Ticket Exchange will open once a fixture reaches sell out status.

 

What is Ticket Share?

Ticket Share is the Club’s all-new ticketing facility which provides season ticket holders the ability to electronically transfer their ticket to a game they cannot attend to a family member or friend.

Once the season ticket holder has transferred their ticket via their online account and the recipient has accepted the transfer, the recipient will be emailed a digital ticket which will provide them access to the Stadium.

The stadium access card of the season ticket holder will then be deactivated for that fixture only.

 

I understand that there are different types of season tickets; Silver, Gold and Platinum. How do I choose what type of season ticket that I want to buy?

By selecting a season ticket, you will become a Silver Season Ticket Holder.

In July 2018, all season ticket holders will be invited to register on the Home Cup Ticket Scheme, upgrading to a Gold Season Ticket Holder.

At present, we already have a full complement of Platinum Season Ticket Holders, who possess both a home and an away season ticket. Application is by invite only.

 

What happens to the Ticketing Points that I have accrued as a One Hotspur member?

The Ticketing point system operating for One Hotspur members differs than that for Season Ticket Holders.

For this reason, once a member secures a Season Ticket, the points gained as a member will be reset to zero. However, upon purchase of a Season Ticket, you will earn a minimum of 25 Ticketing Points.  Season Ticket holders will always have priority on tickets over One Hotspur members for Away games. 

The reason that Ticketing points are reset is due to One Hotspur members throughout a season accruing home loyalty points in addition to away game loyalty points which is a non-comparable scheme.

 

How can I see the views from seats?

You will be directed to a “view from seat” function via your unique invitation. This will also be available to view via the dedicated microsite at www.tottenhamhotspur.com/be-there/ for New Stadium seat purchases.

 

Can children sit in the South Stand?

Yes – but please be aware that no concessionary prices are available in the South Stand and will be future proofed to allow for a Safe Standing area should a change in legislation allow.

 

What is Safe Standing?

Safe standing is the commonly used term to denote an area of seating that can be converted into a terracing area for standing for matches as and when this is allowed. A seat can be locked in a down or upright position to allow the supporter to stand in front where a 900mm high barrier is placed to ensure the safety of those standing from surges from behind.

 

What are the transport arrangements for the new stadium?

The stadium is designated as a Public Transport destination.

The new stadium will be actively promoted as a ‘Public Transport Destination’ – just like Wembley Stadium, with service improvements, new shuttle bus links, better pedestrian connections, real-time travel information points, clear signage and regular transport and station updates on the website, in programmes, and directly to fans in the stadium. The upgraded Victoria Line has already delivered brand new, faster and higher capacity trains – ending the disruption that supporters have faced for many years and delivering major service improvements. The Victoria Line will become the highest frequency railway in the UK with trains running every 100 seconds, each way, before a midweek fixture and all trains now running the full length of the line to Walthamstow by way of Tottenham Hale.

Improvements at Seven Sisters station interchange are now well underway – with additional access from the southbound National Rail Overground station towards the Victoria Line Underground station completed and further work will be undertaken as part of the London Overground devolution to improve the quality of the station facilities for all passengers. The White Hart Lane station train service is under the control of London Overground in 2015 – with brand new and higher capacity trains, similar to the new Metropolitan Line trains, and station improvements planned, including street to platform level access. This important project is now being developed by TfL, Network Rail and Haringey Council.

We will also be working with existing transport providers to identify suitable park and ride locations in the local areas to encourage supporters to use public transport in reaching the stadium.

 

Can I get a parking space?

No – there is no official car parking available at the Stadium

 

Can I buy additional Season Tickets?

 Unfortunately, Season Tickets are extremely limited and there is a considerable waiting list. If you are interested in purchasing multiple seats in the new stadium, then you can consider premium options which are available to buy as a group today. 

Premium Seats occupy the optimum halfway line viewing areas of the East and West stands in the new stadium and come with direct access to a private lounge. Full details of options that start from £160 per match can be found at tottenhamhotspur.com/be-there.

Alternatively, to speak with one of the team, please call 0344 216 2018 or email premium.sales@tottenhamhotspur.com.

 

When will our stadium access cards be sent?

Stadium access cards and packs will be sent out in July 2018. Season Ticket Holders will be emailed a link through which they can track the progress of their card and pack ahead of delivery.

 

 

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