FAQ's Season Ticket Renewal (including payment information)

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HOW TO PAY THE OUTSTANDING BALANCE OF YOUR SEASON TICKET

 

Log in to our dedicated season ticket website using your client reference number and password here.

Under ‘1 notification’, click on ‘You have a season ticket renewal for Premier League Season 2018/19 – Balance’.

This will add to your basket your season ticket seat and that of any other season ticket holder whose account you manage.

If required, remove any season tickets that you do not wish to pay for using the ‘Remove’ option that will appear under each season ticket in your basket.

Click ‘Proceed to Checkout’.

Choose between ‘Credit/Debit Card’ and ‘Instalment Plan’ to pay for your season ticket.

 

APPLY TO PAY BY FINANCE 


I would like to pay for my season ticket in instalments – how does this work?


The outstanding balance of your 2018/19 season ticket(s) is payable in 10 monthly instalments*.

Our 10-month financing plan is operated by the Club’s Season Ticket financing partner, V12 Finance. If you wish to pay your outstanding balance by this option, your loan will be subject to an arrangement fee (admin fee) of 3.75%.

 

REPRESENTATIVE EXAMPLE:

If one adult season ticket purchased at a cash price and amount of credit of £1052.25 would be repaid by 1 monthly payment of £144.69 (which includes arrangement fee of 3.75% equal to £39.46), followed by 8 monthly payments of £105.23 and a final payment of £105.18.

The rate of interest is 0% per annum; the total amount payable is £1,091.71 and the total charge for credit is £39.46. Representative 8.67% APR.

*Application fee is only payable should you be accepted into the scheme.

Tottenham Hotspur Stadium Limited is registered in England and Wales 10151725. Registered office: Lilywhite House, 792 High Road, Tottenham, London, N17 0BX. Tottenham Hotspur Stadium Limited acts as a credit broker and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Tottenham Hotspur Stadium Limited is authorised and regulated by the Financial Conduct Authority. Our registration number is 774908. Credit provided subject to age and status. 

Finance applications are only available online.

 

FAQ's

 

I want to pay the balance of someone else’s season ticket but it’s not adding their seat to my basket online – how can I add them?

If you want to pay the outstanding balance for someone else’s season ticket, you will need to be at the manage level within the Season Ticket Network.

  1. Click ‘My Account’ which should appear in the top right-hand corner of your screen
  2. Under ‘Account Management’, choose ‘My Season Ticket Network’
  3. Click on the arrow next to the other supporter's name so that the box expands
  4. Under 'Manage Ticket Privileges', select 'Edit'
  5. Choose between 'I can ASSIGN tickets to' and 'I can MANAGE tickets for'

If you are requesting to manage an account, the other supporter will be sent a notification to the email address registered on that person’s account.

 

What is the deadline to pay the outstanding balance?

 

All season ticket holders need to have paid the outstanding balance by 5pm, Thursday 16 May 2018.

Should any season ticket holder have not paid by this deadline, their season ticket will lapse and their seat will be offered to a One Hotspur member who is on the waiting list.


Why is my season ticket a different price than I initially chose?

 

We have automatically deducted the £50 deposit from the full season ticket price.

When you login online, your season ticket will be priced to show only the outstanding balance payable.

 

EXAMPLE:

Full price                                                                                         £1125

Minus deposit                                                                                  £1075

Total outstanding balance (incl. online booking fee)                            £1077.25

 

I have funds available in my season ticket account from when I have sold my seat via Ticket Exchange during the 2017/18 season – how do I redeem this against my 2018/19 season ticket?

 

Any funds that have been held for use against your 2018/19 season ticket will be deducted automatically during the purchase process.

Unlike the deposit deduction, any Ticket Exchange funds will be discounted after you have clicked ‘Proceed to Checkout’.

On your booking confirmation email, this will show as a ‘Voucher’ payment.

 

I am intending on listing my season ticket for sale on the Ticket Exchange for the home game versus Leicester (13/05/2018). Can I use these funds against my 2018/19 season ticket?

 

Unfortunately, any funds secured via the Ticket Exchange platform for the Leicester City fixture will not be redeemable against your 2018/19 season ticket. 

You will, however, be able to redeem the funds via cashback or hold the funds to use for your 2019/20 season ticket.

 

I am a One Hotspur+ Member (formally Bronze) on the season ticket waiting list - how do I buy a season ticket for the 2018/19 season ticket?


At this stage, we have a full complement of season ticket holders for the 2018/19 season.

Should there be any season ticket holders who choose not to renew following the closure of the payment window, Bronze members will be contacted in waiting list order (approx mid-June 2018).

 

 

 

Will I be able to change my seat now that all sales phases have ended or once the payment window closes?



We will remain unable to facilitate requests to relocate any chosen seats now sales phases have ended or once the payment window has closes.

 

I am unavailable to secure my seat during my sales phase/I have missed my sales phase - what can I do?


Once your sales phase has opened, your ability to secure a seat be available until sales phase 8 ends on 19thApril 2018.

To maintain the integrity of our prioritisation system, we are unable to accommodate individual requests based on scheduling.

  

 

Where is the family area?


The designated Family Area will be in the following blocks: 109, 110, 232, 416, 417, 510, 511 and 512.

 

The East Stand Season Tickets are the same price as the West Stand, why is this?


The East and West Stands at the old Stadium attracted a historic price differential due to the age and quality of facilities available substantially differing between the stands. The East and West stands at the new Stadium will share the same level of first-class facilities and service along with superb views of the pitch.

Where are concession season tickets available?


Concessionary priced season tickets are available across the stadium in areas where the prevailing adult rate is £1,125 or less.

However, please note that junior concessions are not available in the area of our single tier South Stand that is future proofed for safe standing as this has been deemed unsuitable for children.

 

What are the cut-off dates to be eligible for a concession season ticket?


For our senior citizen priced tickets, supporters will need to 65 years or over on August 16th 2018.

For our junior priced tickets, supporters will need to be 17 years or younger on August 16th 2018.

For our young adult priced tickets, supporters will need to be 21 years or younger on August 16th 2018.

 

What is included in my season ticket?


19 Premier League home matches and priority booking on other Tottenham Hotspur home matches.

Season ticket holders also have the exclusive opportunity to use the Ticket Exchange platform and the all-new Ticket Share facility.

 

What is the Ticket Exchange?


Launched ahead of the 2017/18 season, our Ticket Exchange allows season ticket holders the opportunity to list their seat for sale if they are unable to attend a fixture.

The Ticket Exchange will open once a fixture reaches sell out status.

 

What is Ticket Share?


Ticket Share is the Club’s all-new ticketing facility which provides season ticket holders the ability to electronically transfer their ticket to a game they cannot attend to a family member or friend.

Once the season ticket holder has transferred their ticket via their online account and the recipient has accepted the transfer, the recipient will be emailed a digital ticket which will provide them access to the Stadium.

The stadium access card of the season ticket holder will then be deactivated for that fixture only.

 

My friend is on the waiting list, will they get offered a Season Ticket?


This will depend on the number of existing season ticket holders who choose to renew their seat at the new Stadium. We anticipate offering a small number of seats to the Season Ticket Waiting List – Those supporters who are eligible will be contacted directly approx mid-June 2018.

 

Do I get loyalty points for reserving my Season Ticket place?


No. Loyalty points will be awarded once the full balance is paid

 

How can I see the views from seats?


You will be directed to a “view from seat” function via your unique invitation. This will also be available to view via the dedicated microsite at www.tottenhamhotspur.com/bethere for New Stadium seat purchases.

 

Can children sit in the South Stand?

 

Yes – but please be aware that no concessionary prices are available in the South Stand and will be future proofed to allow for a Safe Standing area should a change in legislation allow.

 

What is Safe Standing?

 

Safe standing is the commonly used term to denote an area of seating that can be converted into a terracing area for standing for matches as and when this is allowed. A seat can be locked in a down or upright position to allow the supporter to stand in front where a 900mm high barrier is placed to ensure the safety of those standing from surges from behind.

 

Some of the seats that I am interested in seem only to be available as Premium Seats – would I be able to purchase one of these?


Our Premium Seats occupy the optimum halfway line viewing areas of the East and West stands in the new stadium and are available to anyone.

With a Premium Seat membership, you are able to purchase multiple seats together as a group, with a free choice from the seats available in optimum viewing areas on the halfway line.

Premium Seat Members enjoy direct access to a private lounge with complimentary refreshments from our deli-counters and half-time drinks, along with a range of other exclusive benefits. There are also upgrade opportunities at a variety of restaurants giving you the flexibility to tailor your matchday experience.

There is a vast range of premium suites, loges, lounges and seats to suit all styles and preferences. They range from relaxed, lively and informal to exclusive, intimate and bespoke. Whatever you’re looking for, there is sure to be an experience that will meet your requirements. The flexibility of our matchday experience extends to the food and drink too. From a private chef to informal grazing options, we put the guest in charge and provide exquisite catering that will enhance your experience each and every time you visit us.

You can buy Premium Seats today by calling 0344 216 2018 or emailing premium.sales@tottenhamhotspur.com. Options start from £3,950 per seat or £160 per match.

Full details are available at tottenhamhotspur.com/be-there

 

What if I don’t like where I am when we actually move in the stadium?


Please choose your seat very carefully, noting all the information available as we will not be able to process any seat relocations once the sales process has completed.

 

Can children sit in the South Stand?


Yes – but please be aware that no concessionary prices are available in the South Stand area which is future proofed for safe standing. 

 

 

What is an 1882 Season Ticket?


An 1882 Season ticket is a ticket limited to exclusive areas of the South Stand that have access to a premium bar and refreshment facility pre and post-match. Benefits include:

  • Your seat in our designated 1882 seating areas in the South, East and West Stands for all home Premier League AND Domestic Cup Matches
  • Access to a private bar that is quickly and easily accessed from your seating location
  • Your name on the 1882 feature wall in each of our 1882 Bars
  • Complimentary pre-match food from our signature fan favourites range
  • Complimentary match programme
  • Complimentary drink at half-time
  • Special edition 1882 welcome pack and unique pin
  • Priority to purchase your seat for European Cup matches

Plus all the other Season Ticket benefits.

 

What are the transport arrangements for the new stadium?

 

The stadium is designated as a Public Transport destination.

The new stadium will be actively promoted as a ‘Public Transport Destination’ – just like Wembley Stadium, with service improvements, new shuttle bus links, better pedestrian connections, real-time travel information points, clear signage and regular transport and station updates on the website, in programmes, and directly to fans in the stadium. The upgraded Victoria Line has already delivered brand new, faster and higher capacity trains – ending the disruption that supporters have faced for many years and delivering major service improvements. The Victoria Line will become the highest frequency railway in the UK with trains running every 100 seconds, each way, before a midweek fixture and all trains now running the full length of the line to Walthamstow by way of Tottenham Hale.

Improvements at Seven Sisters station interchange are now well underway – with additional access from the southbound National Rail Overground station towards the Victoria Line Underground station completed and further work will be undertaken as part of the London Overground devolution to improve the quality of the station facilities for all passengers. The White Hart Lane station train service is under the control of London Overground in 2015 – with brand new and higher capacity trains, similar to the new Metropolitan Line trains, and station improvements planned, including street to platform level access. This important project is now being developed by TfL, Network Rail and Haringey Council.

We will also be working with existing transport providers to identify suitable park and ride locations in the local areas to encourage supporters to use public transport in reaching the stadium.

 

Can I get a parking space?


No – there is no official car parking available at the Stadium

 

Will I have to climb stairs?


The majority of seats in the stadium will involve climbing a number of stairs. Any supporter who has specific access requirements should contact the Access team for further details.

  

 

 

 

Can I buy additional Season Tickets?


Unfortunately, Season Tickets are extremely limited and there is a considerable waiting list. If you are interested in purchasing multiple seats in the new stadium, then you can consider premium options which are available to buy as a group today.

Premium Seats occupy the optimum halfway line viewing areas of the East and West stands in the new stadium and come with direct access to a private lounge. Full details of options that start from £160 per match can be found at tottenhamhotspur.com/be-there.

 

Alternatively, to speak with one of the team, please call 0344 216 2018 or email premium.sales@tottenhamhotspur.com.

 

 

 

 

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