Oh dear! We are sorry your item hasn't arrived within your expected timescale. Please contact a member of the mail order team if you have not received your order at firstname.lastname@example.org and we will investigate this for you. You can also call the team on 0344 499 5007 (UK) or from overseas on +44 208 344 6673. Lines are open from Monday - Thursday, 10:00 - 17:00 and on Friday from 08:30 - 15:30.
Process for lost parcels
In accordance with the regulations imposed by our carrier, we cannot deem a parcel lost until 15 days from the date of dispatch for UK customers and 25 days for overseas customers.
Once the 15 days have elapsed and you have reported the package as lost, you will need to complete a declaration form provided by the mail order team. This form declares that you have not received your goods.
We will then use the completed declaration form to provide Royal Mail with the details of the lost parcel so they can begin their investigations.Back to Top