Checking the status of your order

At the time of writing, we do not have any online tools to enable customers to check their order status. If you do have a concern, please contact our mail order team on 0344 499 5007 (UK) or from overseas on +44 208 344 6673 and one of our team will investigate for you. Lines are open from Monday - Thursday, 10:00 - 17:00 and on Friday from 08:30 - 15:30.

You can also email the team at

If we find that we have made an error with your order we will refund the difference between the express and standard postage charge.

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