Can I return an item?

You can return most goods for refund or exchange if they are sent back to us within 28 days of purchase and they are in as new condition with the original receipt and packaging.

If an item has been personalised, i.e. printing or engraving we are unable to refund or exchange as we would be unable to re-sell the item.

Videos, CD's and DVD's can be returned if the seal has not been broken and jewellery items can be returned if they have not been personalised, but we do not accept returns or exchanges on earrings, underwear and swimwear for hygiene reasons.

Please take a look at the mail order exchanges section of our terms and conditions for further information.

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