Return and exchange period

If you are not completely satisfied with your purchase and would like to change the item (s) we will be happy to exchange most goods* provided that they are returned in a new and unused condition, with your proof of purchase and within 31 days** of receipt of the goods.

There are a few exceptions to this which we have outlined below.

There will be no postage applied on normal exchanges; we will only apply a charge to your exchange if you specifically request that we send the replacement items using the express delivery service.

All goods to be exchanged must be received back in a new and unused condition, with the original wrapping and the Mail Order invoice or shop receipt. Please re-use the original packing material if possible, and if from Mail Order, use the return label attached to the invoice.

The return address is:

Tottenham Hotspur Mail Order,

Unit 10, Kier Park,

Ponders End Industrial Estate,

East Duck Lees Lane,

Ponders End,

Enfield,

EN3 7SR.

We cannot accept responsibility for returned goods if they are lost in transit. It is your responsibility to obtain a Proof of Posting Certificate or have adequately insured the goods using Recorded Delivery or Special Delivery.

*Excluding personalised goods (such as printed replica kit), videos,CDs, DVDs, and magazines/programmes. For hygiene reasons, earrings and body bars cannot be resold by us if returned with packaging opened. Except in the case of faulty merchandise, we will not refund earrings and bodybars where the goods have been unsealed and they have become unsuitable for resale. For hygiene reasons we unable to exchange underwear unless the merchandise is faulty.

** The date for Mail Order customers for the 31 day period to start will be from the date that the goods have been recieved

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