Change your address or account details

Log into your account using your CRN, if you have forgotten your CRN we can email it to you (click here).

How to change your password:

  1. Login to the Ticket & Membership Centre here using your client reference number and current password.
  2. Once logged in select 'My Account' located to the right of the page alongside your name.
  3. Select 'Update Details' from the options to the right of the page.
  4. Change your password to something memorable, ensuring that you click the 'Save Details' button.

Change your delivery address

If you have just completed your match ticket purchase and have noticed the delivery address is incorrect, you will need to update your address details by logging into your online account.

Providing that you amend this immediately following your purchase, your tickets will be sent to the updated address. Tickets are sent to the address held on your membership account at the time they are printed.

Please follow the instructions below:

  1. Login to the Ticket & Membership Centre here using your client reference number and password.
  2. Select 'My Account' located to the right of the page, alongside your name.
  3. Select 'Update Details' from the options on the right-hand side of the page.
  4. Amend your postal address and remember to click 'Save'.

 Click here for our video guide

Having login problems?

If you've still having trouble accessing your account, please clear your cache (search "clear cache" for your individual browser if it's not listed below) which will typically resolve any login issues you may be experiencing.

You can also try a different browser. 

If you are still having problems logging in please contact the ticket office. Please include a screenshot of the error message, which browser you're using and the version and they'll be able to investigate further and confirm you've taken the above steps to resolve any login problems.

Please note it can take up to 5 working days to investigate individual cases.

 

Error messages

If you're being presented with an error message please see here for more details

Please choose what you would like to do from the options below:

 

Update postal and email address and telephone numbers

Please follow the instructions below:

  1. You can update your personal/contact details online by logging in here using your client reference number and password.
  2. Select 'My Account' from the options in the centre of the page.
  3. Select 'Update Details' from the menu on the right hand side and amend your personal details. Don't forgot to click the 'Save' button.

Click here for our video guide!

 

Change surname or date of birth

If you have changed your name through marriage or via deed-poll you can notify the Club by email at ticket.office@tottenhamhotspur.com. Please note that we will require a copy of the certificate before we can make any changes to the name on your account.

You will also need to contact the team if your date of birth appears to be incorrect on your membership. You may be asked to provide photo ID to confirm any changes. 

Membership cannot be transferred into another persons name.

 

Update your email preferences 

If you are currently subscribed to receiving email notifications with us, be it the weekly club newsletter, Spurs Shop newsletter, sponsors & partners or Club events or ticketing & announcements, you can opt-in or out of any section, at any time, creating a bespoke communication with the Club that is to your preference.

To update your preferences:

1. Scroll to the bottom of the email notification you have received. 

2. Select 'Update Your Preferences'.

3. Select the tick boxes for the type of communication you would wish to have with the Club.

4. Click 'Save Changes'.

Should you wish to 'Unsubscribe From All Communications' select this option and click 'Save Changes'. Please note that should we conduct any fan surveys or run any competitions in future you will not receive these communications if you unsubscribe.

If you are still experiencing difficulties with unsubscribing please email supporterservices@tottenhamhotspur.com.

 

How to amend your credit card details

Platinum & Gold Season Ticket holders can amend credit/debit card details on the Automatic Cup Scheme in the following ways:

  1. Login to the Ticket & Membership Centre here using your client reference number and password.
  2. Click ‘My Account’ to the right of the page, displayed alongside your name.
  3. Select ‘Cup Ticket Scheme’ from the options on the right of the page.
  4. Select the Season Ticket(s) that you wish to upgrade to Gold and click ‘Assign Card Details’.

As long as your card details are valid, our system will automatically identify that you have assigned your card details and upgrade the membership level to Gold within 24 to 48 hours.

Please note: the Automatic Cup Scheme will only apply for games that will take place at White Hart Lane for the 2016/2017 season.

 

Close your account

Should you wish to close your account permanently for any reason, please email ticket.office@tottenhamhotspur.com, from the email address registered to your membership account and a member of the team will reply to confirm its closure.

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