Returning items for exchange or refund

If you receive an item that is damaged please contact our mail order team on 0344 499 5007 (UK) or from overseas on +44 208 344 6673 and one of our team will investigate for you. Lines are open from Monday - Thursday, 10:00 - 17:00 and on Friday from 08:30 - 15:30.

You can also email the team at

You are also able to exchange any goods in any of our stores as long as you have a valid receipt and return it within 28 days of purchase.

Back to Top

Question not answered? Try seaching again or contact us.
Have more questions? Submit a request