Problems when placing an order

We do hope your purchase from our online store has been a smooth experience, however if you have experienced a snag with your order, we find this is often attributed to an issue with the payment screen.

Please check to ensure you have entered the following details correctly:

    • Credit / debit card number (no blank spaces are entered in this field)
    • Valid from / expiry date
    • The CV2 (three numbers on the back of the card)
    • The billing address matches the address your card is registered to

If the problem persists after checking the above, or if you experience another issue with your ordering process, please contact the mail order team, details below.

I cannot select the size of a product

If you are unable to select the size of a product, please check your browser settings and make sure that JavaScript is enabled.

Should the problem persist, please contact our mail order team, details below.

Product is out of stock

If the product is showing out of stock, at particularly busy periods, high demand items may go out of stock.

We regularly get new stock in and when we do we update our systems. If you're after a particular item, please check back the following day or call our team, details below.

Contact Us

Our phones are open 10am to 5pm Monday to Friday and 8.30am to 3.30pm Saturday and Sunday:

    • Send A Message
    • Call us: 0344 499 5007 (UK) or from overseas on +44 208 344 6673
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