Problems when placing an order

We do hope your purchase from our online store has been a smooth experience, however if you have experienced a snag with your order, we find this is often attributed to an issue with the payment screen.

Please check to ensure you have entered the following details correctly:

    • Credit / debit card number (no blank spaces are entered in this field)
    • Valid from / expiry date
    • The CV2 (three numbers on the back of the card)
    • The billing address matches the address your card is registered to

If the problem persists after checking the above, or if you experience another issue with your ordering process, please contact the mail order team on 0344 499 5007 (+44 208 344 6673 for overseas customers) or via email at

Telephone lines are open from Monday - Thursday, 10:00 - 17:00 and on Friday from 08:30 - 15:30. If you email us, we aim to respond to all enquiries within 48 hours.

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