I haven’t received my full order of tickets

There is often a reason for match tickets arriving separately. This will depend on whether you hold One Hotspur membership with us or not.

Please select from the options below:


One Hotspur members

As a One Hotspur member, you will need to bring your stadium access card with you on match day in order to gain entry into the stadium. Please present this card at the turnstile and the steward will scan your card for entry.

If you have purchased any guest tickets you will be sent paper tickets in the post for them to use on matchday.

Back to Top



Tickets are dispatched by time of booking and not by postal address. If you have made more than one booking it is likely that you will receive the tickets for each booking under separate cover.

If you are not in receipt of your tickets by the last working day prior to the match, please call the Ticket Office on 0344 844 0102 (UK) or from overseas on +44 20 7998 1068, selecting option 2. Lines are open from Monday - Friday, 09:30 - 17:00.

Back to Top

Question not answered? Try seaching again or contact us.
Have more questions? Submit a request