Ticket delivery will depend on whether the match is being played at home or away from Wembley Stadium.
Please select an option below:
Home match tickets
During the online booking process you are required to select an 'Admin Fee' at the checkout. The options are 'Members Card', 'Postage' and, where applicable, 'Print at home'.
If you are a One Hotspur member your stadium access card is always activated with any ticket purchase you make for a first team home match played at Wembley Stadium.
Please select from the options below for further information:
Season Ticket holders
Your match ticket will be loaded onto your stadium access card for any match included within the season ticket package, played at Wembley Stadium.
The only time your stadium access card will not be activated for a home match is when you are not sitting in your regular seat, for example, if you have purchased a ticket for a cup match and have chosen to sit elsewhere. If you are not sitting in your regular seat a paper ticket will be sent to you in the post for you to gain entry to the stadium on matchday.
One Hotspur members
Your match ticket will be loaded onto your stadium access card for any ticket purchase made for one of our first team home match fixtures, played at Wembley Stadium. Please note that should you purchase more than one ticket for the match (guest ticket) you will be sent a paper ticket in the post for your guest to use on matchday.
If you are not a current One Hotspur Bronze or Lilywhite member, any tickets you purchase will automatically be sent to you in the post unless you have selected the 'Print at home' option in the checkout, in which case, you should have received e-tickets.
If you have not received your e-tickets click here.
We deliver tickets all across the world providing there is sufficient time for the tickets to arrive. If you are based overseas and have not selected the 'Print at home' option, your tickets will automatically be dispatched to your postal address.
Tickets will only be held for collection on matchday where there is insufficient time for delivery.
Home ticket delivery estimates
Your tickets will be sent to the address held on your membership account and should arrive no later than ten days prior to the game.
If the match is less than ten days away, your tickets will be dispatched as soon as possible providing that there is sufficient time for delivery.
Should first class post provide us with a realistic time frame for tickets to arrive at their destination your tickets will be sent in the mail. Should there be any doubt that tickets may not arrive in time for the match they will be held for collection on matchday.
Home matchday ticket collection
Where there is insufficient time for delivery, any tickets purchased on the ticket hotline or on the Club website will be held for collection on matchday.
These tickets can be collected from our Collection Office based the East or West ticket office at Wembley Stadium.
The Collection Office is open four hours prior to kick-off at weekend home matches and from 17:30 for home games played on any weekday. The Collection Office will always close at half-time.
Please note that if you have not purchased tickets through the ticket hotline or on the Club website, your tickets may be held for collection elsewhere and you will need to contact the person who made the arrangements for further advice.
Away match tickets
Tickets will be sent to the lead client (providing the lead client qualified for a ticket to the match) and should arrive no later than ten days prior to the fixture date.
Delivery estimates may vary for away matches for a variety of reasons and is dependent on when the tickets are received from the host club, if there is a heavily congested fixture schedule, or if it is a cup match or replay with a particularly short turnaround.
If you are not in receipt of your ticket by the last working day prior to the fixture date please contact the Ticket Office and a member of the team will arrange for the named ticket holder to collect on matchday at the venue. Please call 0344 844 0102 (UK) selecting option 2 or from overseas on +44 207 998 1068. Lines are open from Monday - Friday, 09:30 - 17:00.