Venue Facilities & Services

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TICKET BOX OFFICE
The Ticket Box Office is located from the North of the stadium, Mezzanine level. 
The operating hours of the Ticket Box Office vary per event day.  However this will typically be from 4 hours prior to turnstiles opening and will close at half time for sporting events and 30 minutes after a headline act takes to the stage for a concert.
 
INFORMATION POINTS
There are 8 internal Spectator Information Points and 2 external Spectator Information Points around the stadium footprint. 
 
Information Points are located as follows:
 
EXTERNAL:
East - beside Gate F
West – beside Gate J
 
INTERNAL:
Level 1 – Across from blocks 108 (near Gate G), 137 (near Gate H)
Level 2 – Across from blocks 211, 242
Level 5 – Across from blocks 513, 540
 
Information Points will provide the following services:
 - Venue and local information
 - Hearing loop assistance
 - Language assistance
 - Travel Information
 
FOOD AND DRINK KIOSKS
ALL food and drink kiosks accept card payment. Card payment is the encouraged payment method within the stadium.  
Not all kiosks accept cash.
 
MERCHADISE AND PROGRAMMES
Programmes: Olympic Way.  External & Internal Concourses
Merchandise: Stadium Store, North Mezzanine Level, Internal Concourse Kiosks.
 
FIRST AID
Spectator First Aid facilities are available on the main concourses on all levels as follows: 
LEVEL 1 – 103, 111, 122, 123, 134, 142
LEVEL 2 – 212, 241
LEVEL 5 – 505, 521, 532, 548
 
GUEST WATER REFILL
Complimentary water stations or water fountains are located throughout the stadium.
LEVEL 1 – 111, 121, 134, 142
LEVEL 2 – 212, 241
 
BABY CHANGING FACILITIES
LEVEL 1 – 111, 122, 123, 134
LEVEL 2 – 212, 241
LEVEL 5 – 521, 532, 505, 548
 
BICYCLE PARKING
Spectator Bicycle Parking facilities are located directly in front of the B2 Security Entrance and the Media Entrance (Learning Zone)
 
DOG SPENDING
There is a dog spending area between gates B & C
 
PRAYER ROOM / BREAST FEEDING FACILITIES
There are no designated Prayer Rooms / Breast Feeding Facilities available on venue, however please liaise with your Area Supervisor should a guest request such a room.
 
TOILETS
General Admission toilets are located around the internal concourses on each level of the stadium. 
 
GENERAL SPECTATOR TOILETS
EXTERNAL:
Beside Gates E & J
INTERNAL:
Level 1, 2 and 5 have an abundance of toilets across the concourses.
 
ACCESSIBLE TOILETS
EXTERNAL:
Beside Gates E
INTERNAL:
Level 1 – Beside Gates 103 (Hoist Support), 110, 111, 113, 114, 118, 120, 122, 123, 124, 125, 129, 131, 132, 134, 135, 142
Level 2 – Beside Gates 202, 209, 212, 216, 228, 238, 241, 243, 251
Level 5 – Beside Gates 503, 505, 514, 521, 525, 528, 532, 538, 548, 550
 
Accessible changing facilities are located on Level 1, Block 104 (near gate G)
 
ATM’s
EXTERNAL:
Between Gates A, P, E & the Ticket Box Office
INTERNAL:
Level 1 – Across from Blocks 137 & 108
Level 2 – Across from Blocks 210 & 243
 
SMOKING POLICY
Wembley Stadium is a non-smoking venue. Smoking (including the smoking of electronic and vapor cigarettes) are not permitted anywhere within the stadium.


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