Venue Facilities & Services

Wem1.png


TICKET BOX OFFICE
The Ticket Box Office is located from the North of the stadium, Mezzanine level. 
The operating hours of the Ticket Box Office vary per event day.  However this will typically be from 4 hours prior to turnstiles opening and will close at half time for sporting events and 30 minutes after a headline act takes to the stage for a concert.
 
INFORMATION POINTS
There are 8 internal Spectator Information Points and 2 external Spectator Information Points around the stadium footprint. 
 
Information Points are located as follows:
 
EXTERNAL:
East - beside Gate F
West – beside Gate J
 
INTERNAL:
Level 1 – Across from blocks 108 (near Gate G), 137 (near Gate H)
Level 2 – Across from blocks 211, 242
Level 5 – Across from blocks 513, 540
 
Information Points will provide the following services:
 - Venue and local information
 - Hearing loop assistance
 - Language assistance
 - Travel Information
 
FOOD AND DRINK KIOSKS
ALL food and drink kiosks accept card payment. Card payment is the encouraged payment method within the stadium.  
Not all kiosks accept cash.
 
MERCHADISE AND PROGRAMMES
Programmes: Olympic Way.  External & Internal Concourses
Merchandise: Stadium Store, North Mezzanine Level, Internal Concourse Kiosks.
 
FIRST AID
Spectator First Aid facilities are available on the main concourses on all levels as follows: 
LEVEL 1 – 103, 111, 122, 123, 134, 142
LEVEL 2 – 212, 241
LEVEL 5 – 505, 521, 532, 548
 
GUEST WATER REFILL
Complimentary water stations or water fountains are located throughout the stadium.
LEVEL 1 – 111, 121, 134, 142
LEVEL 2 – 212, 241
 
BABY CHANGING FACILITIES
LEVEL 1 – 111, 122, 123, 134
LEVEL 2 – 212, 241
LEVEL 5 – 521, 532, 505, 548
 
BICYCLE PARKING
Spectator Bicycle Parking facilities are located directly in front of the B2 Security Entrance and the Media Entrance (Learning Zone)
 
DOG SPENDING
There is a dog spending area between gates B & C
 
PRAYER ROOM / BREAST FEEDING FACILITIES
There are no designated Prayer Rooms / Breast Feeding Facilities available on venue, however please liaise with your Area Supervisor should a guest request such a room.
 
TOILETS
General Admission toilets are located around the internal concourses on each level of the stadium. 
 
GENERAL SPECTATOR TOILETS
EXTERNAL:
Beside Gates E & J
INTERNAL:
Level 1, 2 and 5 have an abundance of toilets across the concourses.
 
ACCESSIBLE TOILETS
EXTERNAL:
Beside Gates E
INTERNAL:
Level 1 – Beside Gates 103 (Hoist Support), 110, 111, 113, 114, 118, 120, 122, 123, 124, 125, 129, 131, 132, 134, 135, 142
Level 2 – Beside Gates 202, 209, 212, 216, 228, 238, 241, 243, 251
Level 5 – Beside Gates 503, 505, 514, 521, 525, 528, 532, 538, 548, 550
 
Accessible changing facilities are located on Level 1, Block 104 (near gate G)
 
ATM’s
EXTERNAL:
Between Gates A, P, E & the Ticket Box Office
INTERNAL:
Level 1 – Across from Blocks 137 & 108
Level 2 – Across from Blocks 210 & 243
 
SMOKING POLICY
Wembley Stadium is a non-smoking venue. Smoking (including the smoking of electronic and vapor cigarettes) are not permitted anywhere within the stadium.

BAG POLICY

Please click here

PROHIBITED ITEMS

The following articles must not be brought within the Ground: knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety.

Any person in possession of such items will be refused entry to the Ground.

Any article that might be used as a weapon, be deemed to be offensive or abusive, or compromise public safety, will be confiscated and or reported to the police.

Unlicensed musical instruments: trumpets, drums and other devices capable of causing a disturbance or nuisance.

Flag poles greater than 1m in length and flares. Bottles, glass vessels, cans, flasks, Frisbees and similar items, dangerous or hazardous items, illegal substances, explosives or ammunition; fireworks, knives, blades or other weapons, firearms, scooters, skateboards or other skates. Laser devices, smoke canisters, signs or items with corporate or inappropriate branding, unauthorised fliers, spray paint, large industrial style “permanent“ marker pens, prams / push chairs(will be assessed for each event. Please check the relevant event page for further information), transmitting devices, professional cameras & recording devices (This applies to cameras that have interchangeable lenses), large suitcases, lap tops, illegal merchandise items, water bottles (need to have the ability to decant), illegal charity collection utensils, motor bike helmets, umbrellas, darts, hampers and cold boxes, air horns, alcohol and animals (except service dogs & guide dogs).

FLAG/BANNERS POLICY

Supporters may bring a flag into the ground WITHOUT permission from Wembley Stadium should the following guidelines be followed:

The flag is smaller than 250cm in size at the widest or longest point.

  1. The flag does not have an attached flag pole
  2. In the case of an attached flag pole, it is made from wood and plastic only and is no longer than 1 metre in length and 1cm in diameter.
  3. There is no advertising or commercial message on the flag
  4. The flag does not contain any abusive or defamatory message

**Please note that flag poles made of metal are not permitted inside the stadium, no matter what size or length the flag / pole is.

Should a guest  arrives at Wembley Stadium and their flag does not fall under the above guidelines, and they have not gained permission from Wembley Stadium, the flag will be confiscated at the turnstiles and not allowed into the Stadium.

REPORTING ANTI-SOCIAL BEHAVIOUR

Both the Club & Wembley Stadium treats anti-social behaviour seriously and expects all supporters to treat everyone with respect.

Wembley Stadium promotes a strong anti-social campaign and encourages all supporters to report any anti-social behaviour which they are subject to or see by texting 87474 and by typing in the relevant keyword which identifies the anti-social behaviour viewed:

FOUL – Bad language and bad behaviour

RACISM – Racist chant and shouting

HPH – Homophobic chanting

DRINK – Drinking in view of the pitch

SMOKE – Smoking within the stadium

STAND – Standing within the seating bowl

PYROS – Pyrotechnics


Within your message please identify the location in which the bad behaviour is taking place (BLOCK, ROW, SEAT) in order for the safety to view the incident via the extensive cameras around the stadium, a team may also attend.

CAN I SMOKE WITHIN THE STADIUM

Wembley Stadium is a non-smoking venue. Smoking (including the smoking of electronic cigarettes) are NOT permitted anywhere within the stadium.

Please note, once you enter the venue, there is a no re-entry policy which means you will not be able to re-enter the venue should you leave for any reason. 

CHILDREN AND BABIES

All persons entering the ground must have their own match ticket regardless of age or size. This is a safety requirement in order to comply with our stadium licencing conditions.

If your child is under 18 years of age, you can purchase a Junior ticket. For more ticketing information including availability see Tickets.

Whilst we do not prohibit babes in arms from coming into the stadium, we do ask all parents and guardians to carefully consider if a football stadium is an appropriate environment before bringing a very small child to the ground.

Due to the age and infrastructure of the stadium, we do not have any ' parent-friendly' areas in terms of changing or nursing facilities and you will find the concourses quite crowded with relatively large volumes of people in a confined space.  

Please note: when attending games you'll be subject to the terms and conditions of that stadium. For information about restrictions on pushchairs/ buggies etc, please see the event location's website for details.  

For more information about facilities for babies and small children please check Wembley stadium.

 

Back to Top

Question not answered? Try seaching again or contact us.
Have more questions? Submit a request