Orders & Ticket Delivery

Tickets are sent approximately 7 days prior to the match being played. 

Home tickets | Away tickets | Printing tickets | Delivery status | Wembley Ticket office 

Please note, only purchase tickets from official sellers, tickets purchased via 3rd party re-seller websites (such as TicketBis, StubHub) are not valid and you may be refused entry, see here for more information: Official Sellers & Unauthorised Ticket Information.

 

 

Home​ tickets: 

Please note your stadium access card will not allow you entry into Wembley stadium. 

As it is more convenient to have your tickets with you when you arrive at the stadium, please give your tickets time to arrive in the post. 

  • Living in the UK: Tickets are typically posted the week prior to the match. Please wait until two (2) working days prior to match giving the tickets time to arrive in the post (if we print replacement tickets, your original tickets will be cancelled).
  • Travelling to the UK: If by the time you leave for the UK your tickets haven't arrived please message us and we can make arrangements for replacement tickets for collection on match-day at the Wembley Stadium ticket office (be sure to include your booking reference). 

Ticket Status: 

  • If your ticket hasn't arrived within 48 hours of the match day, please get in touch and we can issue you an e-ticket or issue a paper ticket for collection with ID.

 

48 hours until match - request replacement ticket

 

 

Ticket Office at Wembley stadium

If you have any concerns, the ticket office will be open on match-day from up to 4 hours until half-time. Visit the West Ticket office at Wembley Stadium (at the very front of Wembley Stadium, directly under the Bobby Moore statue, Mezzanine Level / Level B1) on match-day with your booking confirmation, and some photo ID (i.e. Passport, Drivers Licence).

If required please arrive at least 90 minutes prior to the advertised kick off to collect your tickets and clear security. For directions please see: Where is the ticket office @ Wembley

If you arrive early, there are plenty of bars and restaurants close to the Stadium you can visit after you've collected your tickets.

 

If you selected Print at Home as the delivery option at the time of booking, you'll have received an email with your ticket(s) attached as PDFs.

To print your ticket:
Make sure you have Adobe Acrobat Reader 4.0 or higher. If you don't have it, you can download it for free.
Make sure your printer is turned on and has paper.
Double click the attachment on your email to open file. 
Click on the printer icon on the upper left of the window.

Should you not have received this email, you can sign in to your account by clicking here and request to have them resent to you.

Once signed in, your name will appear in the top right hand corner – click it to access your account. Then choose account history and find that transaction in the history.

Your ticket will appear here and offer you the option to resend it.

If you would like the e-ticket sent to a different address, once signed in to your account, choose My Account and then Update Details. Amend the email address and then complete the steps detailed above.

 

Away tickets: 

You will be sent a paper ticket to your address as per your account (change your address​) approximately 7 days prior to the match. If your ticket has not arrived on the last working day before the match, please contact the Ticket Office on 0344 844 0102 (select option 2, the team is available Monday to Friday 9:30 to 5:30) or message us and we will be able to investigate and arrange a duplicate ticket for collection if appropriate.

 

New Stadium

  • One Hotspur Members: You will be issued a paper ticket for matches played at Wembley. Tickets for games at our new Stadium will automatically be loaded onto your Membership / Stadium access card which you will receive as part of your One Hotspur Membership pack (see delivery info).  
  • Non members: You will have the delivery options of postage or Print at Home, more details will be given closer to the time.

 

For Spurs Shop order information please see here: Spurs Shop > I've ordered

 

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