Refund & Changes

Change booking details

If you'd like to change the names on your matchday ticket, upgrade/change to concession pricing, please call the ticket office. 

Change delivery address

Please log into your account and update your address details, instructions here: Change your address or account details.

Refund an existing ticket booking

Tickets can be cancelled subject to receiving written notice and any match tickets returned by no later than 7 days prior to the match, send us a message via the Refund request form (remember to select the correct match from the drop down and include your booking confirmation number).

Request A Ticket Refund


Refund or return something from the store

If you have ordered something via the Spurs store, please see here

How do I get a refund on tickets sold via Exchange? 

If you don't wish your funds to be deducted from your next Season Ticket renewal, please login to your online account, visit the “My Account” page > then “Ticket Exchange Rebate”. Rebates are processed monthly. 

Refunds for Season Ticket holders

Full information about 1/19th credit payments can be found here: Season Ticket FAQs 


Contact Us

We're available Monday - Friday 9:30am to 5pm (except for Match days, more info)​.

    • Send A Message
    • Call us: 0344 844 0102 (UK) or from overseas on +44 20 7998 1068 option 2


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