Bronze Members - New Season Ticket FAQ's


How do I reserve and pay for my seat?
You will need a credit or debit card to reserve your seat however you will not be charged at this time. 24 hours later you should log back in to e-ticketing or call 0344 844 0102 (Option 1) to pay for your seat. Your seat will only be confirmed upon payment, which can only be made at least 24 hours after you have reserved your seat.  This process accommodates groups of Supporters who wish to sit together but pay separately. One member of the group can reserve seats on behalf of other members (as long as they have already been offered a Season Ticket). You will just need the Client Reference Numbers of each member of the group to make the reservation. 24 hours after the seats have been reserved, each individual Member can pay for their own seat. 

Can I buy with friends and family who have different positions on the waiting list?
Yes. You are able to purchase with friends and family who have been offered but not yet reserved a seat at Wembley Stadium. Due to limited seating availability, with the exception of Junior Members, we are unable to relocate supporters who have already secured a seat at Wembley Stadium. 

My child has been successful, can they sit with me?
Yes. Please contact our Ticketing team via detailing the Client Reference Numbers of the supporters concerned. Subject to availability we will then look to find seats for you to sit together.

Where can I select seating at Wembley Stadium?
Please note that Level 1 is now sold out but there is availability in Level 2 (Club Wembley), and the upper tier of Wembley Stadium, (Level 5).

I am 52,000 on the waiting list. Will I be offered the chance to buy a season ticket?
Unfortunately we are unable to confirm how far down the season ticket waiting list we will offer tickets to. All season tickets offered now are very much subject to availability. In the event that we are able to move further down the list, each qualifying member will receive a personal invitation to purchase.  

How do I select my Season Ticket?
Bronze Members who have been offered a Season Ticket for the 2017/2018 Season will be able to log on to our e-ticketing site HERE and select their seat from those available as Season Tickets across Wembley Stadium.

What will the view be like from the various blocks on offer?
For information on all blocks at Wembley Stadium and to see a general overview of the view from various seating locations please click here.


How much will a Season Ticket cost?
The pricing of season tickets for 2017/2018 is for 19 Premier League games only. Concession pricing will apply in all areas of the stadium for supporters under the age of 18 and over 65 years. For a full breakdown please click here


Can I spread the cost of paying for my Season Ticket?
We are delighted to announce that for the 2017/2018 Season you will be able to spread the cost of your Season Ticket by applying for a 10-month financing plan operated by the Club’s Season Ticket financing partner, V12 Finance. If you wish to pay by this option,  your loan will be subject to an arrangement fee (admin fee) of 3.75%.An example of this would be, for a Season Ticket priced at £942.25 (including booking fee) the loan is repayable in 10 monthly instalments of £94.23 with the arrangement fee of £35.33 payable with the first instalment. For a bespoke quote, please select the 'INSTALMENT PLAN' option as your method of payment at the checkout stage; if you wish to proceed, follow the instructions and you will be directed to the V12 site to process your loan application. Please note that the finance option is only available online and to UK residence. For further details please click here.

What will happen to my loyalty points when I upgrade from Bronze to Season Ticket holder?
A different loyalty point system operates for Season Ticket holders and Bronze Members. In the event that a Bronze Member secures a Season Ticket, the points gained as a Bronze Member will be reset to zero. Season Ticket holders will always have priority on tickets over Bronze and Lilywhite Members. The reason that loyalty points are re-set is due to Bronze Members throughout a season accruing home loyalty points in addition to away game loyalty points which is a non-comparable scheme.

I have paid for my Bronze Membership, will I get a refund?
If you have been offered a Season Ticket and decide to take up this offer of a Season Ticket for next season, the cost of your One Hotspur Bronze Membership that you recently paid for the 2017/2018 season will be deducted from the cost of the forthcoming year’s Season Ticket at the checkout point when you pay for your new Season Ticket.

How can join the auto cup scheme?
Details on how to action this can be found here. 

Will I be guaranteed a Season Ticket in new Stadium if I buy one at Wembley?
Yes. Those Bronze members who do elect to purchase a Season Ticket at Wembley Stadium will be able to renew their ticket in the new Stadium and be part of the consultation process for seating location arrangements. Furthermore, we can confirm that current Season Ticket Holders and those purchasing a Season Ticket for the first time during this process will have the opportunity to purchase seats together at the new Stadium when that seat allocation process commences in the coming months.


Will my choice of seat at Wembley influence the location of seat I will get at the new stadium?
No. The seat you select at Wembley Stadium will not influence where you are offered a seat at the new stadium. We will contact all Season ticket holders in the coming months with full details on how the seating process will work for our new stadium.


I have been offered a Season Ticket, what happens if I decline the offer?
If you choose not to upgrade this season, you will retain your position on the Season Ticket Waiting List, however you will only be offered a Season Ticket in our New Stadium should any of our 2017/2018 Season Ticket Holders choose not to renew their Season Ticket for the first season in our new home. In the event of any Season Tickets becoming available at that time, these will be offered in waiting list order.

What is the difference in cost between a season ticket and match ticket prices?
Ticket prices for individual matches are yet to be announced. We will advise supporters of those prices when the sales process for our home match Vs Chelsea commences.

Is there a designated “Home end” at Wembley?
Yes. As for our European matches at Wembley for the 2016/2017 season we have designated the West End of Wembley as the home end. Our aim is to use this area as the main focus to generate the atmosphere for the team for our matches at Wembley.


I have access requirements and would like to purchase a seat with wheelchair access or easy access amenity seating.
You will be contacted by the Access team in due course and be invited to purchase a Season Ticket if eligible.


Where are the away fans going to be located at Wembley Stadium?
For our Premier League matches, visiting supporters will be located in Blocks 112 – 119. This may change for matches in UEFA competition dependent on opponents and their ticketing requirements.

Will all 90,000 seats be available for every match?
We have permission to open the stadium to full capacity for an additional 22 events during the course of the season subject to segregation, and Broadcast requirements. Events and matches falling outside these additional number will be managed through Wembley’s existing event calendar.


If I can’t make a match at Wembley, can I list my ticket for re-sale via the Clubs Ticket Exchange site?
Yes, subject to the Club's terms and conditions. We have recently announced that the Ticket Exchange scheme for the 2017/2018 season will be operated by the Club in conjunction with our Ticketing partners, Ticketmaster. Season ticket holders will receive 1/19th if the value of their Season Ticket for every match ticket sold on the Exchange. We will be announcing further details regarding the scheme in due course.

If I am not offered a Season Ticket, will I be able to buy a 'One Year Only' Ticket for matches at Wembley?
We shall be announcing further ticketing details for our games at Wembley Stadium once the season ticket sales windows have been completed.  

Can I change the name of a Season Ticket to someone else?
No – as per the Clubs terms and conditions of Membership, only the named Member/Season Ticket may use the facilities offered. Membership as well as Season Tickets remain non-transferable.


Can my Season Ticket be changed to my company name?
One Hotspur General Admission Season Tickets, Bronze, and Lilywhite Memberships must be registered to an individual supporter. These tickets cannot be registered in a company name, and no one individual is permitted to have more than one Season Ticket or Membership registered in their name.

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