SEASON TICKET HOLDERS - YOUR 2018/2019 SEASON TICKET PACKS HAVE BEEN SENT
All existing Season Ticket Holders have been sent a 2018/2019 Season Ticket pack via post and email on Monday 12 March 2018 with details of the range of seating options available, stadium and pricing information and full instructions on how the Season Ticket seat selection process will be implemented.
Full details of the sales process will be included in your packs. To find a copy of the pack and to see the interactive stadium map which gives you sample views from seats across the stadium bowl see here: Season Ticket Renewal announcement
For an instant answer, please check our Season Ticket Renewal FAQs which will hopefully answer your question.
IF YOU HAVE ANY QUESTIONS REGARDING SEASON TICKETS CONTACT OUR DEDICATED TEAM
We've set up a dedicated team to answer all season ticket renewal questions, contact them by calling 0330 333 2018 or email firstname.lastname@example.org
Our Season Ticket Holder support team are available between:
- 8.30am – 8.00pm, Monday to Friday
- 9.00am – 5.00pm on Saturdays
- 10.00am – 4.00pm on Sundays
FOR ALL SEASON TICKET QUERIES PLEASE USE THE ABOVE EMAIL ADDRESS INSTEAD OF THE USUAL TICKET OFFICE EMAIL ADDRESSES
SEASON TICKET SEAT SELECTION PROCESS
A combination of two elements will be used to determine an existing Season Ticket Holder's position in the priority list to choose their seat:
1. The number of continuous years that a supporter has owned a Season Ticket.
2. The current number of loyalty points held by an individual Season Ticket Holder on 5 February 2018. This total will continue to be used throughout this process, regardless of any additional points a supporter might accrue after this date.
This means that those existing Season Ticket Holders with the longest recorded Season Ticket tenure and largest balance of loyalty points as of 5 February 2018 will be invited to choose their seat first.
For those who became a Season Ticket Holder for the first time this season, your place on the priority list will be determined by your position on the Season Ticket Waiting List at the end of the 2016/2017 season. This would have been the rationale followed had we moved from White Hart Lane directly into our new stadium and therefore continues to honour the integrity of the Season Ticket Waiting List.
All Season Ticket Holders will be advised of their position on the priority list and the date that they are eligible to purchase from when they receive their packs.
Disabled Season Ticket Holders will be contacted at the time the packs are issued with specific details relating to their seat selection process too. The general allocation process will also remain as advised above, with those with the longest recorded Season Ticket tenure invited to choose their position first.
In total, existing Season Ticket Holders will be spread across eight seat sales phases taking place over a four week period.
For those eligible, the first sales phase will commence on Monday 19 March 2018, with subsequent phases opening periodically through late March and early April. Each Season Ticket Holder will be advised of their own dedicated sales phase in the communications issued on Monday 12 March 2018.
Once your sales phase opens you are then able to purchase at any point during the process up until the final closing date of the last sales phase on Thursday 19 April 2018.
PURCHASING AS A GROUP / WITH OTHERS
We appreciate that there are many who will wish to apply with others to ensure they are all sat together, despite being in different sales phases. In this instance, the group will need to apply on or after the sales phase assigned to the Season Ticket Holder who is in the later sales phase.
We recommend that when Season Ticket Holders receive their packs with confirmation of their priority position that they discuss and identify their preferred seating options with other Season Ticket Holders they wish to sit with prior to purchasing in the relevant phase.
In line with previous Cup Semi Final and Final allocation processes, a maximum of 20 Season Ticket Holders will be able to select seats together as part of a single group. Any groups wishing to purchase a larger volume should discuss seating preferences together in advance and look to purchase seats in the same area.
SECURING YOUR SEAT
To complete the registration of your Season Ticket at our new stadium, a £50 deposit will be required during your initial Seat Selection Phase, with the full balance payable between Tuesday 1 May and Wednesday 16 May 2018.
We are unable to offer a finance arrangement for deposits.
A payment plan will be available for those that wish to spread the cost of the outstanding balance of their Season Ticket as in previous seasons.
As Bronze members you are automatically on the season ticket waiting list.
Depending on the number of existing season ticket holders who choose to renew their seat at the new Stadium, we anticipate being able to offer a small number of seats to the Season Ticket Waiting List.
Should there be any season ticket holders who choose not to renew following the closure of the payment window,Bronze members will be contacted in waiting list order (approx. mid June 2018). See Waiting list position for more details.
For an instant answer to your questions, please check our Season Ticket Renewal FAQs.
There will also be a dedicated email and telephone support centre available to assist any Season Ticket Holder once they receive their packs – details for all the above with links and numbers will be included in your packs (see PDF here).
Please note, the regular Ticket Office are unable to answer questions regarding Season Ticket Renewals - please contact the dedicated Season Ticket Renewals team on 0330 333 2018 or email email@example.comBack to Top