My souvenir pack has not arrived

You should receive your membership souvenir pack within 28 days of joining the One Hotspur membership scheme.

The souvenir pack will include your membership information guide, gift voucher to use in-store and your new seasonal pin. Please note that your stadium access card will arrive separately albeit around the same time.

You may still purchase a ticket in the meantime as your stadium access card should arrive activated with any ticket purchases you make for matches at White Hart Lane. Simply login to the Ticket & Membership Centre here using your client reference number and password in order to apply for a ticket. All tickets are subject to availability.

For information on how to apply for a home match ticket please click here.

If you are not in receipt of your stadium access card at least 48 hours prior to the next home match fixture that you attend, please contact the ticket office on 0344 844 0102 (UK) or from overseas on +44 20 7998 1068 selecting option 2 and we can arrange for you to collect a replacement on matchday. 

Lines are open from Monday - Friday, 09:30 - 17:00.


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