Unable to attend the match

A refund for the cost of a match ticket will only be issued if the One Hotspur member has notified the Ticket Office no less than seven days prior to the matchday, to enable the Ticket Office to remove the fixture from their stadium access card.

If a match ticket has been issued to a non-member, the ticket has to be returned to the ticket office no less than seven days prior to the fixture. Refund requests made less than seven days prior to the match date will not be considered.

We do regret that refunds cannot be issued on matchday.

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