How do I renew my ticket?
Season ticket holders have been allocated a seat at Wembley Stadium that in our view, best matches their “old” seat at White Hart Lane. If you would like to purchase this seat, all you need to do is follow the link in the personalised email sent to you, or by logging in to your eTicketing account, and renew your seat by Friday 19th May!
How long have I got to renew my Season ticket?
Initially, Season Ticket holders need to decide whether or not to accept the seat that has been reserved for them at Wembley during the first phase of renewals. If you choose to accept the seat that is pre-allocated to you, then all you have to do is renew by Tuesday, May 23, 2017. Should you decide not to accept this initial seat offer and not renew by this date, then your allocated seat will be released and a second renewal window will open on Thursday, May 25, 2017 for 2016-17 Season Ticket holders to select an alternative location from the range of seats available.This second renewal window will provide an opportunity for existing Season Ticket holders that do not currently sit together with friends or relatives, or who wish to upgrade, to now do so. Existing Season Ticket holders will have until Wednesday, May 31, 2017 to select an alternative seat from the choice available.
Can I pay for my Season Ticket in monthly instalments?
Season Ticket holders renewing for the 2017-18 season will be able to sign up to a monthly finance plan. Details will be communicated in due course.
I didn’t receive the email. What do I do?
You can still renew your seat by logging in to your online eTicketing account (details on how to action this can be found here) – if you would like any further assistance, please do not hesitate to contact our Supporter Services or Ticketing team at firstname.lastname@example.org or email@example.com
How can I select an alternative seat?
Season Ticket holders who decide not to accept the seat allocated to them by the Club at Wembley Stadium by Tuesday 23 May, will be contacted and offered the opportunity to select an alternative seat from the range of seats available during the second renewal window, from Thursday 25 May until Wednesday 31 May. If you do not select a seat by the end of this second phase you will lose your benefits as a Season Ticket holder including any loyalty points accumulated. Should you wish to apply to become a Season Ticket holder again in the future then you will be required to join our Season Ticket waiting list.
How will phase 2 work?
During Phase 2, you will be able to choose from any available seats at Wembley Stadium. Available seat locations will be visible on e-ticketing once phase 1 is complete. The number of additional seats available in phase 2 will still exceed the number of current existing Season Ticket holders.
Season Tickets at Wembley Stadium will be made available in all lower tier and Club Wembley blocks (with the exception of the ones marked on the stadium plan as premium seating).
During Phase 2, one person from the group will be able to reserve all seats by using the client reference numbers. This person will be asked to submit payment card details however no payment will be taken at this time. Within the following 48 hours, an email will be sent to each individual season ticket holder inviting them to pay.
I was moved from the North East corner to the South Stand at White Hart Lane but didn’t like it. How will my seat at Wembley be allocated?
You will be moved to the area of Wembley that most closely compares to your old North East corner seat. If you would like to move to an alternative area, you will have the option to do so during the second phase of the sales process from Thursday 25 May until Wednesday 31 May.
I don’t want to travel to Wembley, is there an amnesty for season ticket holders?
There are no changes to the existing terms and conditions. If you do not renew your season ticket, your membership will lapse and loyalty points accrued will be lost.
Will my choice of seat at Wembley influence the location of seat I will get at the new stadium?
No. The seat you select at Wembley Stadium will not influence where you are offered a seat at the new stadium. We will contact all Season ticket holders in the coming months with full details on how the seating process will work for our new stadium.
Is there a designated “Home end” at Wembley?
Yes. As for our European matches at Wembley for the 2016/2017 season we have designated the West End of Wembley as the home end. Our aim is to use this area as the main focus to generate the atmosphere for the team for our matches at Wembley
I have access requirements and would like to purchase a seat with wheelchair access or easy access amenity seating.
Season ticket holders who are currently located within the wheelchair bays or dedicated ambulant seating areas at White Hart Lane will automatically be allocated a seat at Wembley based on their current location.
Those who wish to move into an amenity seat or require a wheelchair bay and are not Season Ticket holders, please note that information will be communicated in due course.
How do I upgrade to a seat in Club Wembley?
If you would like to purchase a general admission seat in Level 2 (Club Wembley) for the season, do not renew your Season Ticket seat in Phase 1 of the sales window. Please wait for Phase 2 of the sales process, which commences on Thursday 25 May, where you will be able to select an alternative seat, subject to availability. If you wish to purchase a premium seat with hospitality, our Premium Sales team will be happy to talk to you to discuss options. You can reach them at firstname.lastname@example.org
Where are the away fans going to be located at Wembley Stadium?
For our Premier League matches, visiting supporters will be located in Blocks 112 – 117. This may change for matches in UEFA competition dependent on opponents and their ticketing requirements.
Will all our UEFA and domestic Cup matches be played at Wembley Stadium?
Yes – all our home matches for the 2017/2018 season will be hosted at Wembley Stadium
I am on the Season Ticket Waiting List. Will I be offered a Season Ticket at Wembley?
We estimate that an additional 18,000 season tickets will be made available at Wembley Stadium that will mirror the availability at our new stadium. Those on the waiting list who will be offered the opportunity to purchase a season ticket will be contacted directly
Can I buy a Season Ticket just for one year at Wembley Stadium?
Further details for other ticket purchase options for members will be announced shortly.
Will all 90,000 seats be available for every match?
We have permission to open the stadium to full capacity for an additional 22 events during the course of the season. Events and matches falling outside these additional number will be managed through Wembley’s existing event calendar.
If I can’t make a match at Wembley, can I list my ticket for re-sale via the Clubs Ticket Exchange?
We will be announcing details of our Ticket Exchange scheme for Season Ticket holders very shortly. Please keep a close eye on Club channels for further updates.
Can I sit with a Bronze member, if they are offered a Season Ticket at Wembley?
Season Ticket holders need to renew in either the first or second phases (renewal process closes on May 31 2017). If a Bronze member is subsequently offered a Season Ticket they should contact the Ticket Office who will do all they can to facilitate getting individuals seated together.
Can my Season Ticket be changed to my company name?
One Hotspur General Admission Season Tickets, Bronze, and Lillywhite Memberships must be registered to an individual supporter. These tickets cannot be registered in a company name, and no one individual is permitted to have more than one Season Ticket or Membership registered in their name.
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